Privacy policy

Last updated: December 10, 2025

CALMS PERFUMES operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). CALMS PERFUMES is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details: name, address, billing address, shipping address, phone number, and email address.
  • Financial information: credit/debit card numbers, payment information, transaction details, and payment confirmations.
  • Account information: username, password, security questions, preferences, and settings.
  • Transaction information: items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel.
  • Communications: information you include when contacting customer support or communicating with us.
  • Device information: browser details, device data, network connection, IP address, and unique identifiers.
  • Usage information: how you interact with the Services, pages you visit, and navigation behavior.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, make a purchase, contact us, or use our Services.
  • Automatically through cookies and similar technologies when you browse our website.
  • From our service providers who process information on our behalf (e.g., payment gateways, analytics providers, shipping companies).
  • From partners or third parties that support our operations.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Provide, tailor, and improve the Services: including processing orders, payments, shipping, returns, exchanges, storing your preferences, managing your account, and enhancing your shopping experience.
  • Marketing and advertising: sending promotional messages and showing personalized ads based on your activity.
  • Security and fraud prevention: authenticating your account, detecting suspicious activity, preventing fraud, and protecting public safety.
  • Communicating with you: responding to inquiries, providing customer support, and maintaining our relationship with you.
  • Legal purposes: complying with applicable laws, responding to lawful requests, and enforcing our policies.

How We Disclose Personal Information

We may disclose your personal information under the following circumstances:

  • With Shopify, vendors, and third-party service providers who perform services on our behalf.
  • With business and marketing partners to deliver targeted advertising. You may opt out of these uses here.
  • When you request or consent to sharing information (e.g., social media logins, shipping integrations).
  • With our affiliates or corporate group.
  • To comply with legal obligations, enforce terms, or protect rights and safety.

Relationship with Shopify

Shopify hosts our Services and may process your personal information to provide and improve the platform. Your information may be stored or processed in countries outside your residence. Learn more in the Shopify Consumer Privacy Policy. You may exercise applicable rights here: Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices, content accuracy, or security. Information shared publicly or on social platforms may be visible to others.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. Parents or guardians may request deletion of personal data provided by a minor.

Security and Retention of Information

While we take reasonable measures to protect your data, no system is completely secure. We retain personal information only as long as needed to provide Services, comply with laws, resolve disputes, and enforce agreements.

Your Rights and Choices

You may have the following rights depending on your jurisdiction:

  • Right to access your personal data.
  • Right to delete personal information we maintain about you.
  • Right to correct inaccurate personal information.
  • Right to data portability.
  • Right to opt out of targeted advertising and data sharing.
  • Manage communication preferences by unsubscribing from marketing emails.

UK/EEA residents may also have the right to object to processing or withdraw consent.

Complaints

If you have concerns about our privacy practices, please contact us. You may also have the right to escalate your complaint to a data protection authority.

International Transfers

Your personal information may be transferred internationally. For transfers from the EEA/UK, we rely on approved legal mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date accordingly and provide legally required notices.

Contact

For questions about this Privacy Policy or to exercise your rights, please contact us at:

📧 info@calmsperfumes.com
📍 Mirqab, Abdulmenem Riyadh Street, Nowra AlHabsi Building, Block 3, Plot 16, Floor 4, Kuwait City, KW
We are the data controller for your personal information under applicable data protection laws.