Refund policy

Return & Refund Policy

Ensuring your satisfaction with every CALMS PERFUMES purchase

At CALMS PERFUMES, we are committed to delivering premium-quality products. If your order arrives damaged, we gladly offer a replacement or refund according to the policy below.

1. Eligibility for Returns & Refunds

Replacement Policy

A perfume will be replaced only if it arrives damaged. Replacements are issued under the following conditions:

  • The perfume must be unused.
  • It must remain in its original packaging.
  • The damage must be reported within 3 days of delivery.
  • Replacements are not available for used products or change-of-mind requests.

2. How to Report a Damaged Item

  1. Contact Us: Email info@calmsperfumes.com or WhatsApp                 +965 50144655 within 3 days of receiving your order.
  2. Provide Proof: Attach clear photos of the damaged item and packaging.
  3. Approval Process: Our team will review the case and confirm the refund or replacement.

3. Refund Process

  • If approved, refunds are issued to the original payment method within 3-10 business days.
  • Customers may choose an exchange instead of a refund.

4. Non-Returnable Items

  • Opened or used perfumes.
  • Gift cards and promotional items.

For Assistance

📧 Email: info@calmsperfumes.com
📞 Phone: +965 50144655